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The Audio Description Project

AMC Theaters Agreement - July 2017

AMC Theaters, CCB and Lighthouse Reach Agreement

AMC Theaters (AMC) has reached an agreement with several blind individuals,
the California Council of the Blind (CCB), and the LightHouse for the Blind
and Visually Impaired in San Francisco (LightHouse) to ensure blind
customers have reliable access to audio description services at AMC movie
theaters nationwide.

Under the agreement, AMC will require the managers and staff who are
responsible for programming and handing out audio description equipment to
be trained on the equipment. AMC and the plaintiffs in the case have
developed staff and customer information guides to facilitate better service.
AMC also will require managers to check the equipment regularly.

Additionally, AMC will offer audio description immediately before the
feature movie begins, so customers can test the equipment before the movie
begins. If a theater's audio description equipment is out of service, AMC
will update theater websites to remove the audio description designation
from show times. AMC has agreed to implement these changes in theaters

This agreement resolves a lawsuit brought by CCB, the LightHouse, and
several individuals, represented by Disability Rights Advocates and Rosen
Bien Galvan & Grunfeld LLP, in 2016, alleging that audio description
equipment at AMC theaters frequently malfunctioned and that AMC staff did
not properly check, program, or distribute the equipment to customers.