AMC Theaters, CCB and Lighthouse Reach Agreement
AMC Theaters (AMC) has reached an agreement with several blind
individuals,
the California Council of the Blind (CCB), and the
LightHouse for the Blind
and Visually Impaired in San Francisco
(LightHouse) to ensure blind
customers have reliable access to audio
description services at AMC movie
theaters nationwide.
Under
the agreement, AMC will require the managers and staff who are
responsible for programming and handing out audio description equipment
to
be trained on the equipment. AMC and the plaintiffs in the case
have
developed staff and customer information guides to facilitate
better service.
AMC also will require managers to check the equipment
regularly.
Additionally, AMC will offer audio description
immediately before the
feature movie begins, so customers can test
the equipment before the movie
begins. If a theater's audio
description equipment is out of service, AMC
will update theater
websites to remove the audio description designation
from show times.
AMC has agreed to implement these changes in theaters
nationwide.
This agreement resolves a lawsuit brought by CCB, the LightHouse,
and
several individuals, represented by Disability Rights Advocates
and Rosen
Bien Galvan & Grunfeld LLP, in 2016, alleging that audio
description
equipment at AMC theaters frequently malfunctioned and
that AMC staff did
not properly check, program, or distribute the
equipment to customers.